Shop policies
The terms,
stated plainly.
These are the terms a True Eira order runs on. Digital editions are live; 1 of 7 sections stay open because they belong to objects that are not for sale yet — an unknown marked as unknown is the point.
Who you are buying from
Settled
The seller of record is True Eira LLC, operating from Fort Collins, Colorado. It is the party you are buying from and the party responsible for the order.
Payment is processed on the account of Teneo Publishing LLC, the publishing company under the same ownership. Your card statement reads TENEO PUBLISHING — that is this purchase.
Digital editions and delivery
Settled
A digital edition is the complete book in the formats named on its page. The files are delivered from your order record immediately after payment, by links signed to your order.
Keep your order reference — the order page reissues fresh download links whenever you return to it. There is no shipping, no shipping charge, and nothing physical to wait for.
Refunds
Settled
Digital editions: if the book is not what you expected, write to us within 14 days of purchase and we refund it. A refund revokes the download links — that is the whole trade, stated plainly.
A refund recorded against an order appears on its record immediately. How long a bank takes after that is the bank's timing, not ours.
Tax
Settled
Prices are in US dollars, as listed. No tax is added at checkout today; if that changes for your jurisdiction it will appear at checkout before you pay, never after.
Support
Settled
Support is a person, reached through the form below. Include your order reference and the reply goes to the email you give. Order state itself never needs an email — your order page is the live record.
Physical objects
Open — closes before that sale
No physical object is for sale. The field objects, prints, and paper goods shown in the shop are records of what is coming; each names its open gates on its own page.
When a physical object goes on sale, this page gains its shipping and returns terms first — rates, regions, and windows as verified facts, not estimates.
Email and consent
Settled
An order email and marketing email are different things and are kept separate. Buying something does not subscribe you to anything, and no purchase enrols anyone in a sequence.
Reading a study, using a reading path, or browsing the catalog asks for no email at all, and each of those is fully usable without one.